In this session, MMA’s SVP of Research and Insights, Vas Bakopoulos, will provide a preview of new, never release before benchmarking data about the application of AI in marketing and customer experience. Reflecting senior decision makers from over 100 major marketer companies, the presentation will quantify a framework of AI maturity, focusing on key areas like strategic alignment and metrics, use cases, data and governance, eventually providing a roadmap for application, highlighting best practices of leading companies in this space.