Great to collaborate with MMA India and Kantar on this meaningful dialogue. Conversations like these reinforce the importance of trust in driving creativity and marketing effectiveness.
Here are highlights from my panel discussion at MMA Smarties Unplugged India 2026 .
In beauty, the right experience starts with understanding the moment. #AI can help us read signals, connect the journey and make faster, more relevant decisions. However, truly exceptional consumer experience is not bot or human, it’s a concierge-like blend of both. #AI bringing speed and scale, people bringing judgment, empathy and the human touch.
The future of #CX isn’t about automating every interaction. It’s about knowing what will help and when a person should step in.
Great meeting everyone - such an enriching conversation with an exemplary group of sharp leaders. Looking forward to staying in touch. And please feel free to reach out for anything.
Really enjoyed the session today. Such a thoughtful and engaging conversation, and lovely to meet everyone. Thank you, Moneka and Mayur, for bringing us all together and making it such an easy, open exchange.
1:19:45
