Dunkin’ Donuts | MMA Global

Dunkin’ Donuts

November 30, 2004

Brand: Dunkin’ Donuts

Company: Enpocket


  • Entice trial of Dunkin’ Donuts hot lattes to high school/college age students in the Boston area
  • Drive in-store redemption of $0.99 small hot latte mobile coupon in month of October


The SMS offer was sent to 7,500 targeted opt-ins.  Boston radio DJ’s invited participation; “text in to DD-123” each Thursday morning.  In addition, 400,000 Mobile Internet (WAP) ads ran in Boston targeted content.  Over 1,000 Dunkin’ Donuts franchise owners and workers were educated with marketing materials about how to help consumers redeem the SMS coupons.


The targeted WAP and SMS messaging coupled with radio created a 21 percent increase in store traffic and redemption of the mobile coupon.  The SMS message promoted the viral element of the coupon.  This proved to be a very beneficial aspect of the campaign, in that 17 percent of participants forwarded or showed the message to a friend.  In the research subsequent to the campaign, 35 percent considered themselves more likely to buy lattes and coffee from Dunkin’ Donuts.