I specialize in researching user behavior and experiences on digital technology platforms. My primary objective is to create and cultivate touchpoints that facilitate customer interaction through communication and collaboration. 
With customer journeys, I recognize that customers place great importance on brands that deliver exceptional experiences right from the initial touchpoints.
My approach is characterized by strategic thinking, creativity, data-driven decision-making, adaptability, and a customer-centric mindset: establishing robust customer relationships, increasing brand visibility, and ultimately fostering business growth