For the First Time, Majority of Marketers Are Using Multi-Touch Attribution for Marketing Analytics
July 18, 2022
MMA Global's 6th Annual State of Attribution Benchmark Report Reveals a Big Rise in Active MTA Adoption
New York, NY – July 18, 2022 – MMA Global, the association devoted to architecting the future of marketing, today released its annual State of Attribution Marketer Benchmark Report. For the first time since MMA Global released the survey results in 2016, over half of marketers (53%) are using multi-touch attribution (MTA) to track and optimize marketing performance. Adoption has risen steadily over the past six years, dipping slightly in 2021 and rebounding dramatically in 2022 with a nearly 33% increase.
“For more than a decade, marketers have been trying to capture the holy grail of MTA, an essential solution for rationalizing investments in relevant ads, content, experiences, and channels that better impact consumers and drive growth,” said Brad Feinberg, VP of Media and Consumer Engagement at Molson Coors. "This year's State of Attribution Survey shows that marketers are closer than ever to achieving that goal."
MTA adds scale, granularity and actionability in unified measurement and attribution. Specifically:
- Scale & Granularity: MTA users are far more satisfied (70%) than non-users (42%) with the ability to measure the effectiveness of a large part of their marketing spend.
- Actionability: MTA users are better able (63%) than non-users (51%) to apply learnings immediately to optimize their spend allocation.
- As MTA matures, expectations and reality are coming closer together in terms of scope (about a third of media can be tracked by MTA) and ROI contribution, among users and non-users of MTA.
Despite the advancing maturity of MTA—27% of marketers are currently at full deployment—the overall Net Promoter Score (NPS) for MTA solution providers remains in negative territory at -16, up from -42 in 2016. Challenges around access to walled gardens activity, data sharing rules, and implementation difficulties all contribute to marketers’ frustrations with cracking the attribution code, according to this year’s research.
“We are definitely seeing progress vs previous years, but there is so much change happening in the media and measurement ecosystem that getting MTA right is still a moving target for both marketers and MTA companies alike” said Vas Bakopoulos, SVP of Research of MMA Global.
Additionally, while even non-users see MTA as a crucial part of a unified measurement strategy, many marketers agree that more effort is needed to consolidate campaign results from MTA and other tools into clear and actionable scorecards for management, and nearly half of the marketers surveyed can't conclusively determine which tactics perform best.
"While marketers are showing a willingness to experiment, they have a long way to go in terms of reconciling results from different tools,” said Greg Stuart, CEO of MMA Global. "We are not at the place a CFO and CEO will trust marketing, and we must be better. We're learning that marketers view MTA as an important piece of a larger performance puzzle which is why we have taken on development of MTA and other marketing measurement topics on as a critically important MMA initiative in our Marketing Attribution Think Tank (MATT) as a way to help provide guidance and development."
The 2022 State of Attribution Marketer Benchmark Report can be downloaded here: mmaglobal.com/SOA
About MMA Global:
Comprised of over 800-member companies globally and 15 regional offices, the MMA is the only marketing trade association that, brings together the full ecosystem of marketers, martech and media companies working collaboratively to architect the future of marketing, while relentlessly delivering growth today. Led by CMOs, the MMA helps marketers lead the imperative for marketing change–in ways that enable future breakthroughs while optimizing current activities. The MMA is committed to science and questioning and believes that creating marketing impact is steeped in constructively challenging the status quo encouraging business leaders to aggressively adopt proven, peer-driven and scientific best practices, without compromise. The MMA invests millions of dollars in rigorous research to enable marketers with unassailable truth and actionable tools. By enlightening, empowering and enabling marketers, the MMA shapes future success, while also propelling business growth.
Members include: 1-800-Flowers.com, Adobe, Activision Blizzard, Ally Financial, AppsFlyer, AT&T, Bank of America, Campbell’s, Chipotle Mexican Grill, Chobani, Choice Hotels, Clear Channel Outdoor, Colgate Palmolive, CVS Health, Diageo, Dunkin’ Brands, eBay, E*TRADE, Ford, General Motors Company, Google, GSK, Hilton Worldwide, IBM Watson Advertising, Kargo, Kroger, L’Oreal, Major League Baseball, Marriott International, Match Group, Mastercard, McDonald’s, Merkle, Meta, Molson Coors, NBCU, Neustar, a TransUnion Company, Peloton, Pinterest, Roku, Salesforce, Snap Inc., Target Inc., The Walt Disney Company, T-Mobile, Twitch, Twitter, Uber, Unilever, Universal McCann, Vibes, Visa, Walmart, Waze, Yahoo! and many more. The MMA’s global headquarters is located in New York with regional operations Asia Pacific (APAC), Europe/Middle East/Africa (EMEA) and Latin America (LATAM). For more information see www.mmaglobal.com.
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