Stage Stores Builds its Mobile Database to Create Customer Engagement
December 10, 2014
Submitted by Genesys
Stage Stores, one of the top retail chains in the U.S., sought to leverage the back-to-school shopping season to engage with its target customers, increase sales, promote brand loyalty, and understand customer communication preferences.
The result was the “Gotta Get Soul” sweepstakes, held in conjunction with the U.S. Polo Association. Customers who opted in were able to indication the channel (SMS, voice or email) and the type of offers they preferred to receive from Stage Stores, paving the way for more relevant mobile communications during the back-to-school season and beyond.
Genesys technology managed the contest entries via SMS and mobile web, stored opt-ins in a compliant fashion, and recorded communications preferences.
- 2,000 entries per day during the program’s 5-week run
- 39% of program participants opted in to future mobile alerts
- Stage Stores can now communicate with on-the-go customers using a marketing channel that cuts through the clutter and engages its best customers