Technology awards celebrate innovation and growth, recognising the importance of solid work partnerships

Helm, Africa’s leading CX Innovation experts, emerged triumphant at the prestigious Intelligent ICT Awards held in Sandton on 2 May 2024. The awards, which spotlight innovation and growth in the IT industry, recognised Helm as the Collaboration Partner of the Year in the CXO Business category.

The award ceremony showcased excellence in diverse ICT implementation projects across various verticals and technology domains. Helm's outstanding achievements were further highlighted by its finalist positions in the Intelligent Telecom Project category for work on MTN Omnichannel, and the Intelligent Education Implementation category for its contributions to Smartstart.

Jeané van Greunen, Helm’s Chief Client Officer, expressed her excitement: "Winning Collaboration Partner of the Year is such an honour. We pride ourselves on our ability to deeply engage with our clients and immerse ourselves in operations as far as possible, identifying and addressing customer pain points wherever we can. This accolade is a testament to our commitment to excellence and innovation at Helm."

Helm's exceptional performance at the awards ceremony garnered multiple honours:

- Collaboration Partner of the Year

- Finalist for Best Intelligent Telecom Project (MTN Omnichannel)

- Finalist for Best Intelligent Education Implementation (SmartStart)

The work on the MTN Omnichannel project involved extensive research, 150 user persona interviews, and the reimagining of customer journeys to enhance MTN's digital landscape. Similarly, Helm's contribution to the Smartstart initiative exemplified its dedication to empowering educators through an intelligent assistant on WhatsApp, resulting in reduced admin, improved processes, and more time spent with the children.

With a remarkable track record of success, Helm continues to set new benchmarks in digital marketing and customer experience, reaffirming its position as industry leaders in innovation and excellence.

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ABOUT HELM

Helm has spent the last twenty years creating best-across-class products and services that have answered complex customer experience challenges. The team designs intelligent products and services that have helped Africa’s biggest brands turn complex customer realities into simple experiences they can’t live without. Its tiered product offering combines tools, tech and expertise to meet the needs of any size business. To date, Helm has helped its clients to connect, converse with and convert over 500 million users across multiple markets, channels and languages. Clients include the likes of Absa, MTN, DStv, Makro and Dr. Oetker.