Product: OMO washing powder
Category: Health & Beauty
Country: South Africa
South Africa has one of the lowest ratings for math education in the world, and the country came under the spotlight after a World Economic Forum global competitiveness report revealed it ranked 144th out of 144 countries for mathematics and science teaching.
The OMO consumer’s children are the most important thing in her life and she works hard to give them a better life than she had. She wants them to study and have a good education that will help them find a good job -- however, there are some big challenges in South Africa’s education system, limiting children from achieving their full potential. That's why the brand developed OMO Fast Kids Maths, to help address this critical need.
To help with this critical need, Unilever developed OMO Fast Kids Maths, to help kids improve their math ability, despite the weaknesses in the South African education system -- and by doing this, getting kids ready for life. The job to be done is to get kids to register for OMO Fast Kids Maths by driving registrations, and secondly by achieving engagement in the OMO Fast Kids Schools Challenge.
“The intention is to further complement the efforts of educators to address the critical skills gap in South Africa in terms of producing future generations of individuals that are proficient in math,” said Andrew Mysell, OMO Marketing Manager at Unilever.
The target for the launch was moms in LSM B (Living Standards Measure), ages 25-55 -- and their children ages six and up. This group is largely feature phone users.
From the brand’s perspective, the launch of OMO Fast Kids was a way to be more differentiated in the highly competitive washing powder market with its reliance on regular discounts and value ads that sway consumer loyalty.
Historically, OMO has used airtime to reward consumers' loyalty, however, many brands have replicated this idea and there was a need to change the digital rewards and make them more differentiated and better integrated with OMO’s brand purpose. In fact, the OMO Fast Kids effort took its cue from the brand’s earlier airtime rewards campaign. The cost of airtime rewards was R3 per reward, and airtime is also a reward that any brand can offer and does not necessarily build brand love at a deeper level. OMO Fast Kids costs less than R1 per reward and has a much higher perceived value to the consumer.
OMO’s brand purpose is to “unlock human potential” and in so doing develop brand love. The OMO Fast Kids project helps children to achieve their full potential by providing them with a mobi-site on their phones to improve their math literacy, in a format that replaces the traditional airtime rewards for purchase.
OMO Fast Kids Maths is an interactive online learning platform for mobile phones, tablet devices and desktop browsers intended to expose children up through university entrance the foundations of mathematics. These include number bonds, timetables and general arithmetic through the use of drills.
OMO calls on parents to play an active role in their children’s education by encouraging them not to shy away from math and science. The platform is designed to cater to various levels of educational experience and mathematical aptitude; hence, it can be used by people of all ages looking to improve their basic mathematical foundation.
Its virtual rewards mechanism encourages regular engagement and user effort. As a child practises math, tokens are earned and can be used to gain vouchers and coupons. On signing up, access to the app for the first 30 days is free. For more free access to OMO Fast Kids Maths, specially-marked OMO packs can be purchased for additional access tokens. With the potential to win one of five bursaries (school fees for a year to the value of R10 000), fans are encouraged to sign up and register their kids to start having fun by practicing their math skills.
The OMO Fast Kids site is live at www.omo.co.za/fastkids.
To drive users to the OMO Fast Kids Maths mobi-site, the approach was to focus on a paid media effort to drive acquisition via social, mobile and search. Eighty-six percent of current traffic on the site is via mobile phones and 73 percent of that is via feature phones, meaning media had to be directed to mobile devices.
The cost per registration was driven by a number of media partners, including: inMobi, Opera Mediaworks, Adclick Africa, Adtoro Media, Money4Jam, Mark1, BBM & Thumbtribe Media.
Media channels selected were:
The campaign was creative in its use of basic feature phone functionality, to offer a fulfilling experience. The campaign also took an innovative approach to the value-add offered, since it offers an incentive that has a real value, at a lower cost than other incentives.
In just three months, the following results were achieved. There were:
The OMO Fast Kids programme is allowing the brand to stand out from the crowd by developing real brand loyalty. Going forward, OMO would like to create a digital ecosystem of tools for moms to use to unlock the potential of their children, eventually adding in science and reading in addition to math.