Mobile Marketing Association Updates U.S. Consumer Best Practices for Mobile Marketing Services | MMA Global
December 30, 2008

New York – December 30, 2008—The Mobile Marketing Association (MMA) ( today released version 3.4 of its Consumer Best Practices (CBP) Guidelines for Cross-Carrier Mobile Content Services in the U.S. Updated twice annually, the guidelines have become the de facto standard for cross-carrier mobile content services, including text messaging, multi-media messaging, shortcode programs, mobile web and more. As part of the biannual update process, the MMA will be hosting its annual Consumer Best Practices Industry Forum on January 13 in Denver. This event provides the industry with the opportunity to comment on and contribute to the best practices in the United States.

The Consumer Best Practices document received updates to several topics, including the following:

  • Clarification of Terms & Conditions specifically for Web Print/Video
  • Clarification of each carrier’s “Standard Rates May Apply” language
  • Removing triple opt-in from premium IVR program
  • Clarification on Alcohol & Tobacco marketing guidelines
  • Adding new section providing update on MMS interoperability

"As a cornerstone of the MMA’s activity in the United States, the Consumers Best Practices Guidelines help simplify mobile marketing,” said Laura Marriott, president of the MMA. “All players in the ecosystem support the CBP, and as such, they have become the US standard to help ensure industry profitability and consumer protection.”

“The Mobile Marketing Association strives to align its members and industry stakeholders with consumers needs and wants, making the Consumer Best Practices the most important document for the mobile marketing industry,” said Dave Oberholzer, co-Chair MMA Consumer Best Practices Committee and VP, Corporate Development at Limbo. “As this industry continues its evolution, the MMA will continue to ensure that the Consumer Best Practices document remains focused on both consumer protection and growing the industry.”

The MMA Consumer Best Practices Guidelines Committee’s mission is to develop guidelines which provide measures of acceptable practices for all players in the United States ecosystem. The committee is comprised of the following member companies: Alltel Wireless, AT&T Mobility, Bango, Buongiorno, Cellfish Media LLC, Chapell & Associates, denuo Group (a Publicis Company), Jamster, Lavalife Mobile, Limbo Inc., mBlox, Inc., MTV Networks, MX Telecom, Neustar, Inc., Nokia Corporation, OpenMarket, Qmobile Inc., SinglePoint, Single Touch Interactive, Inc., Sprint-Nextel, Sybase 365, T-Mobile USA, Telescope, Inc., The Walt Disney Company, Thumbplay, Twistbox, Inc., VeriSign, Inc. and Verizon Wireless.

The CBP sub-committees also help facilitate the rapid development of the guidelines to ensure the MMA stays at the forefront of industry development and self-regulation. These sub-committees include: Participation TV, Interactive Voice Response, Marketing to Children and Mobile Web.

The guidelines are effective immediately and available for download at Additional information on the CBP Forum can be found at:

About the Mobile Marketing Association (MMA)
The Mobile Marketing Association (MMA) is the premier global non-profit trade association established to lead the growth of mobile marketing and its associated technologies. The MMA is an action-oriented organization designed to clear obstacles to market development, establish mobile media guidelines and best practices for sustainable growth, and evangelize the use of the mobile channel. The more than 700 member companies, representing over forty countries around the globe, include all members of the mobile media ecosystem. The Mobile Marketing Association’s global headquarters are located in the United States and it has regional chapters including North America (NA), Europe (EUR), Latin America (LATAM), Middle East & Africa (MEA) and Asia Pacific (APAC) branches. For more information, please visit


North America
Valerie Christopherson or Kirsten Woodard
Tel: (949) 608-0276
Email: [email protected]

EMEA & Global
Jen Allen or Becca Daniel
Mi liberty Ltd.
Tel: +44 (0) 20 7751 4444
Email : [email protected]

Latin America
Maria Ramirez or
Julio Gama
Newlink PR
Tel: 305 5327950
Email: [email protected]