Smartphone ‘Big Five’ dominance eroded due to rise of challenger “White Box” manufacturers Djuzz Mobile Gaming Metrics reveal increasing popularity of localized feature phones 18 November 2010 – According to global mobile media company, BuzzCity, the dominance of the Old Guard smartphone brands, such as Nokia, Apple and BlackBerry is being challenged by the rise of localized ‘white box’ manufacturers which are coming out of China and Asia. BuzzCity has released its findings based on metrics up until October 2010, from its free mobile games portal, Djuzz.

Smartphone ‘Big Five’ dominance eroded due to rise of challenger “White Box” manufacturers Djuzz Mobile Gaming Metrics reveal increasing popularity of localized feature phones 18 November 2010 – According to global mobile media company, BuzzCity, the dominance of the Old Guard smartphone brands, such as Nokia, Apple and BlackBerry is being challenged by the rise of localized ‘white box’ manufacturers which are coming out of China and Asia. BuzzCity has released its findings based on metrics up until October 2010, from its free mobile games portal, Djuzz.

Call Centre Focus

Date: 10 November 2010

Call centres should be asking for instant feedback from customers about the service they receive as that is the point where they are likely to be honest.
Nigel Shanahan, Rapide Communication MD told delegates at the Customer Service Network ‘The Future of Customer Service’ conference that customer feedback was moving to an instant process.