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Brand Guidelines

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July 18-20, 2027 | Santa Barbara, California

Agentic AI in CX: How Enterprise Leaders Are Reimagining Customer Journeys, Service, and Growth

Collective Thinking. Clear Direction. Insights that move the Industry forward
Marketing Truths — a joint platform from MMA and MSI
Where science meets impact. A joint platform from MMA and the Marketing Science Institute (MSI).
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MMA and BCG have partnered in an exclusive CMO survey that explores how AI is influencing key aspects of the marketing operating model. AI is reshaping marketing — specifically the future of how we work across the full operating model internally and externally. This research will offer actionable insights into building a more agile, AI-ready marketing organization.

Released: 
July, 2025
File Size: 
6.6 MB
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How We Spend and What We Say

A cross-industry view of advertising in 2026: what brands are saying in their ads, how layered the messages are, and how much creative they’re producing. Built on five years of MediaRadar data across ten industries. A benchmark for CMOs to ask: am I aligned with my category, or breaking from it on purpose?

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