20+ years of experience in the banking sector responsible for digital transformation, customer engagement, and acquisition globally. Proven leadership and in-depth knowledge in designing customer journeys: from acquisition, onboarding to deepening, and retention to maximize positive customer experience. Passionate in applying Design Thinking, Agile and Ontological coaching to innovate and transform at scale.

Currently leading the digital transformation of Techcombank in Vietnam, Asia’s most exciting growth market by designing and executing Digital Strategy, Innovation, and Digital Sales, including MarTech implementation. Previously served as a Senior Executive Director, Head of Digital Engagement & Cross-Channel Sales, Group Digital Banking at Standard Chartered Bank out of Singapore headquarters.
Accountable for setting up and delivering Global Digital Engagement, Conversational Banking, and OmniChannel strategy, including end-to-end channels digital transformation for 32 markets in AME/E and Asia.

Sylwia is a highly regarded  Leadership & Executive Coach with 20 years of extensive international experience in transforming enterprises while supporting executives and future leaders to grow. She had decided to share her expertise with women across the globe to help them succeed and funded make-it-clear.com coaching practice.