Call centres should be asking for instant feedback from customers about the service they receive as that is the point where they are likely to be honest.
Nigel Shanahan, Rapide Communication MD told delegates at the Customer Service Network ‘The Future of Customer Service’ conference that customer feedback was moving to an instant process.
Research reveals that the use of coupons, vouchers and messaging are predicted to become the most widely accepted forms of mobile marketing and advertising by 2015
London, UK and Burlington, Mass., 10 November, 2010 — According to a recent study into the future of mobile communications, 61% of mobile operators surveyed thought that coupons or vouchers would become the dominant form of mobile marketing by 2015.
ChaCha.com is Fastest-growing Top 100 Website
INDIANAPOLIS (November 8, 2010) ChaCha, the #1 free real-time answers service, has set all-time records on question and answer volume, mobile questions and traffic to its website, ChaCha.com. By the end of October, ChaCha had provided over 900 million answers for free (with a celebration planned when the company achieves its 1 billionth question in December).
Press Release
Blyk Expands in Asia – Opens office in Singapore
Singapore, Helsinki and London, 27 October 2010 – Blyk, the mobile messaging media, today announces the opening of Blyk APAC office in Singapore.
Multiplied Media Corporation, a leading provider of mobile local search services, and Ping Mobile, a leading provider of mobile marketing campaigns, have just completed the first mobile local search campaign on the Poynt application for their premier client, the Days Business Alliance, a select group of Days Inn properties and part of Wyndham Worldwide.
Rich UI features improve the experience for buyers on the go
Reston, VA., October 13, 2010 — eBay, the world’s largest online marketplace, has launched the new version of its mobile site. Optimized for smart phones the new site enables rich user experiences and provides new features allowing customers to buy and sell more conveniently via eBay on the go. The new eBay mobile site is based on Netbiscuits, the world’s leading software service for cross-platform development, operation and management of mobile sites and apps.
October 18, 2010 (Orange, CA) Secure Payments Systems (SPS), a national leader of value-added payment services and transaction processing in the U.S. and Canada, announced today that it has become the first direct processor of Street Savings mobile marketing products. Street Savings mobile coupons and mobile rewards may now be purchased, provisioned (“boarded”) and billed directly through SPS. Independent sales organizations (ISOs) and merchant level sales (MLS) agents gain a one-stop-shopping solution for cost-effective mobilization of merchants’ gift and loyalty programs.
