The U.S. Consumer Best Practices (CBP) committee develops a recommended set of guidelines to ensure a better experience for the wireless subscribers in the United States. The committee is comprised of wireless operators and aggregators – as well as members of the MMA and CTIA.
RECENT PUBLICATIONS
Consumer Best Practices - United States, November 2012 (v7.0)*
A compilation of accepted industry practices, wireless carrier policies and regulatory guidance for the United States.
A compilation of accepted industry practices, wireless carrier policies and regulatory guidance for the United States.
Consumer Best Practices - Portuguese, March 2009*
A compilation of accepted industry practices, wireless carrier policies and regulatory guidance adapted from the U.S. Consumer Best Practices Guidelines primarily targeted toward Brazil.
*To open document: Left click to open, or right click and "Save As" to save file.
CO-CHAIRS
The 2011 U.S. Consumer Best Practices committee is Chaired by:
- Alison Billings, Mobile Accord
- Alykhan Govani, Payfone
COMMITTEE FORUMS (MEMBERS ONLY*)
For additional information, and ongoing activity, please select from the links below.
* You must be logged in with your MMA Member name and password.
Consumer Best Practices Committee Forum
For information on all committee initiatives, please contact [email protected].