As Segment Marketing Director at Silverpop, Stephen Dumas leads marketing strategy and operations for Silverpop’s enterprise sales team. Stephen’s passion is marketing technology, particularly as it pertains to customer insights, automation and optimizing the customer experience. Prior to Silverpop, he was senior ecommerce marketing manager for a major home décor catalog/etailer, Ballard Designs. Other experience includes marketing for online higher education and professional services, as well as high-tech and telecom.